Overflow Garage FAQ

How Do I Login?

Existing Tenants -- Please click Rent Storage/Login. Click "Forgot Password" and enter your email address where you receive notifications. Follow the prompts from your email for resetting your password. Return to the Rent Storage/Login page and login.

Not a Tenant Yet? Rent Storage NOW

How do I make a Payment? How do I set up Automatic Payments?

Overflow Garage offers convenient and easy payment options (please note, we do not have any payment information on file for

our tenant transfers. Please go online to input your payment information!):

1. Make a payment online at www.overflowgarage.com. Instructions on how to make a payment can be found here.

2. Sign up for AutoPay online! Enjoy the convenience of having your bill paid automatically on the first of every month. Instructions are found at the bottom of the make a payment instructions.

3. Pay by mail with checks or money orders made out to Overflow Garage and mail to: 5501 Independence Parkway Ste 301, Plano, TX 75023.

Please note, for your security and protection, we do not wish to process payments over the phone. If you need further assistance setting up an online account, please give us a call.

How do I get my access code?

Log into your account by clicking Make A Payment/Login. Once you have logged in, your Access Code will be displayed at the top of the screen.

What are the office hours? When can I access my unit?

For your convenience, our office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Please note our home office is in Plano, Texas. We are available by phone call, text message, and email during normal business hours. In case of an emergency, we have an after hours answering service that is monitored by our team to serve you and to ensure your satisfaction.

All tenants can access the property 24/7 with their unique access code. You can also text the word “open” to the text phone number (where you receive notifications) for gate access. (Please note: This function will only work with the “Cell Phone” number listed on your online account. Please double check the “Cell Phone” number is up to date rather than the “Phone” number.)

Do I have to have Insurance?

Insurance is a requirement of your occupancy. As a convenience to you, Overflow Garage is proud to offer the Tenant Protection Program. Please give us a call to set up your policy!

*Please note, although you are not required to purchase your insurance from Tenant Protection, Overflow Garage does require all tenants to maintain content coverage on their stored items at actual cash value or minimum of $2,000, whichever is greater. If you have an insurance policy, please email your declarations page to admin@lonestarrg.com. Please note ID cards are not sufficient evidence of


Who is managing the facility?

The Overflow Garage Family is managed by Lone Star Realty Group. We are here to make storing your items easy and worry free as possible for all tenants. Please contact us if there is anything we can help with. We look forward to working with you!